Ten Best Practice Customer Service Techniques

ico-spritesDuration: Half day session

price tagPrice: $129.95  $99.95

[icon name="group"  align="left" size="17"] Audience: Customer Service Staff

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How to deal with an angry customer?

How to handle the requests for discount in a professional manner?

How to turn negative experiences into positive ones?

These are some of the quick best practice customer service techniques you will be able to easily teach your team with this half-day mini course. Empower your team with ten best practice customer service techniques to professionally deal with some of the most common customer interactions. Below are the ten techniques that will be covered.

  • The service recovery catch  
  • When dealing with angry customers and customers showing strong emotions
  • When you want customers to do something or follow your direction
  • When the customer is arguing
  • When the customer tells you they are having an issue
  • When the customer expresses displeasure
  • When turning negative experiences into positive ones
  • When customer has been given wrong information
  • When we are in the wrong
  • When a customer requests a discount
  • When a customer threatens to defect to competition

By the end of this half-day mini course, your team will walk out with specific, solid techniques that they can apply the next day on the job. The techniques introduced are based on world class customer service best practices and will surely help your professional customer service team do an even better job than they are already doing.





Training material samples

 

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The Fully Customizable Training package includes:

 Fully scripted Trainer Guide:

[icon name="pencil" size="15" color="#6bab13" ] Self-discovery activity

[icon name="pencil" size="15" color="#6bab13" ] Group exploration and facilitator-led discussions

[icon name="pencil" size="15" color="#6bab13" ] Best practice theory exploration

[icon name="pencil" size="15" color="#6bab13" ] Game-based learning

[icon name="pencil" size="15" color="#6bab13" ] Practice exercises

 Participant Reference Workbook

 PowerPoint Slide Presentation 

 

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price tagPrice: $129.95  $99.95

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What’s the difference between full-course packages and mini-course packages?

What you get Full-course package Mini-Course Package
Duration Complete 1 – 2 day training program One session half day
Trainer Guide
Student Workbook
Power point slide deck
Self-assessments √ (select programs) -
Additional Exercise sheets √ (select programs) -
22 Bonus activities -
Training support documents (Evaluation form, Certificates, Program Outline) -
Competitive review game -
What you get
  • Duration
     
  • Trainer Guide
  • Student Workbook
  • Power point slide deck
  • Self-assessments
  • Additional Exercise sheets
  • 22 Bonus activities
  • Training support documents (Evaluation form, Certificates, Program Outline)
  • Competitive review game
Full-course package
  • Complete 1 – 2 day training program
  • √ (select programs)
  • √ (select programs)
  •  

     
Mini-Course Package
  • One session Half
    Day
  • -
  • -
  • -
  •  
    -
     
  • -

Buy Now, Download Instantly, Get A Bonus
22 games and activities you can use to enrich your trainings.
Useful training forms (Evaluation forms, certificates).
All you need to run a great training program.
A fun, engaging Power Point review game to easily review key questions and concepts, improve retention through a Competitive challenge designed to be the grand finale of your training program.
Competitive Review Game

A Power Point Review game to excite your participants about your training material where they compete to win by answering questions about the training program in a series of fun rounds.

The competitive Power Point game is fully customizable, just change the

questions/answers, images, backgrounds...etc. Save as a new file & create 100's of other review games for any training materials or program to always end your training program on a high note.

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Our Training Packages

Great value for a small investment

Great value for a small investment

Receive a package of extensive and well structured training course materials complete with comprehensive trainer guides, delegate workbooks, power point slides, activities and exercises as well as several support documents from evaluation sheets to attendance certificates so you have all you need to run a successful training program.

100% customizable

100% customizable

You can easily customize, personalize and tailor each training course material package to match your training objectives and the training needs of your audience. You even have full rights to brand it with your own brand name. (We only do NOT allow re-sale of our training course material packages)

Standalone modules can easily be added to enliven your training material

Standalone modules can easily be added to enliven your training material

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Get new ideas for activities, exercises and games

Get new ideas for activities, exercises and games

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Fun, competitive review game to end on a high note

Fun, competitive review game to end on a high note

An exciting and competitive review game (In Power Point) to easily review the content, enhance retention and ensure your participants stay engaged till the very end. (The Power Point game is fully customizable and can be used to create similar review games for other training materials and courses).

Download and get it immediately

Download and get it immediately

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Our tabular formatted Trainer's Guide makes delivery easy. We provide clear directions and suggestions on what to do and what to say with each slide. We also provide a high impact PowerPoint slide deck and a comprehensive Reference Workbook for participants. Trainers who used our courseware and training materials were able to provide accelerated learning solutions that engaged all types of learners. Read some of our testimonials.

We provide niche courseware packages and training materials that are highly effective and interactive. For example, we have courses specific to the retail industry such as retail selling skills and retail sales forecasting and planning and call center specific training like controlling calls, handling angry callers and telephone debt collection. Unlike many other internet sites who have hundreds of ineffective canned packaged courses, our targeted soft skills topics have been very carefully developed targeting specific skills and attitudes using innovative training models and hands-on activities. Most of our training materials and courseware packages have been tried and tested and successfully delivered to professionals from senior managers to frontline employees

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