retail

ico-spritesDuration: 2 Days

 price tagPrice: $199.95  $179.95

 [icon name="group"  align="left" size="17"] Audience: Retail Sales Professionals

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Overview

Retail-selling-skills-training-course-materialsMany retail store sales agents may believe that focusing on sales and achieving sales targets will necessarily affect the level of customer service they provide. However, when retail employees focus on how their customers feel and make decisions throughout the experience, they deliver excellent service and develop valuable two-way RELATIONSHIPS. Building customer relationships and meeting their needs is at the heart of this selling skills course specifically designed for frontline retail sales professionals.

At the core of this training course, participants will learn and practice a proven, step-by-step sales questioning model they can use immediately in any sales situation. This powerful sales questioning technique is all about asking the right questions in the right order. It is designed to increase the likelihood of making a sale by better understanding customer needs while maintaining a great customer experience. By following this proven questioning model your retail sales professionals will confidently lead their customers successfully through the buying experience.


Course participants will learn how to guide the sales/service conversation efficiently and effectively. They will also learn how to:

[icon name="pencil" size="15" color="#6bab13" ] Adapt their communication style

[icon name="pencil" size="15" color="#6bab13" ] Question customers around lifestyle needs

[icon name="pencil" size="15" color="#6bab13" ] Build trusting, long term relationships

This course was delivered to a major multi-national telecommunication company’s retail employees and generated significant measurable results.


 Course objectives:

By the end of this training course participants will be able to:

[icon name="pencil" size="15" color="#6bab13" ] Explain what motivates customers (logical and emotional) to buy or continue to use a product/service.

[icon name="pencil" size="15" color="#6bab13" ] Explain four personality styles; identify their own style; and, adapt their style to establish rapport with other personality styles.

[icon name="pencil" size="15" color="#6bab13" ] Follow a simple 5-step sales process that will give them the confidence, energy, and focus they need to become successful retail sales professionals.

[icon name="pencil" size="15" color="#6bab13" ] Use a powerful sales questioning  technique that will enable them to better ask customers around lifestyle needs.

[icon name="pencil" size="15" color="#6bab13" ] Overcome common objections and close the sale.

[icon name="pencil" size="15" color="#6bab13" ] Make the best out of each interaction with every customer.

[icon name="pencil" size="15" color="#6bab13" ] Learn valuable lessons from Joe Gerard, one of the greatest retail salesmen who ever lived.


Outline of topics:

Introduction : Linking sales and customer service:

bullet Selling or Serving  Icebreaker  activity. 
bullet Moments of truth.
bullet Ethical sales practices.

Step 1: Know your stuff and your customer:

bullet Know products and services you sell inside out.
bullet
 Knowing your market and competition.
bullet Buyer types we deal with.
bullet Find out your own personality/buyer type.

Step 2: Create the opportunity:

bullet Greeting customer properly
bullet Having a professional introduction 
bullet Discovering customer needs
bullet OPEN Questioning technique

Step 3: Matching customer needs:

bullet Features, advantages and benefits
bullet The right benefit to the right customer
bullet Identifying customer's decision criteria

Step 4 : Handle objections and close the sale:

bullet Types of objections 
bullet Handling the most common objection "price"
bullet Handling objections model
bullet 9 closing techniques

Step 5 : After sales and follow-up:

bullet Meet Joe Girard (The world's best retail salesman) 
bullet Best practice post sale follow-up  actions
bullet leaving no stone unturned 
bullet Fun Reverse brainstorming activity wrap up activity

 Competitive review game - An Exciting review challenge (Power Point Game) to end your training on a high note!


The Fully Customizable Training Package includes:

Fully scripted Trainer Guide:

[icon name="pencil" size="15" color="#6bab13" ] Powerful opening icebreaker that establishes the link between sales and service

[icon name="pencil" size="15" color="#6bab13" ] Best practice theory exploration

[icon name="pencil" size="15" color="#6bab13" ] Facilitator-led group discussions

[icon name="pencil" size="15" color="#6bab13" ] Self-discovery activity

[icon name="pencil" size="15" color="#6bab13" ] Game-based learning

[icon name="pencil" size="15" color="#6bab13" ] Practice exercises

Participant Reference Workbook

PowerPoint Slide Presentation

Bonus Materials:

[icon name="pencil" size="15" color="#6bab13" ] Personality Types Self-assessment - A self assessment tool to find out your general personality type and behavioral style.

[icon name="pencil" size="15" color="#6bab13" ] Store Manager Coaching Assessment FormA very useful tool for store managers who take the development of their teams seriously and want to help them improve.This (customizable) coaching tool can be used by store managers and team leaders to be able to observe their agent's performance during the sale and take detailed notes as per the sales process introduced in the program , the design makes it  easy to give instant feedback and track what the agent did throughout every step of the sales and questioning process.

 

Buy now..! download instantly and get an additional bonus:
  22 games and activities you can use to enrich your trainings.
  Useful training forms (Evaluation forms, certificates).
  All you need to run a great training program.
  A fun, engaging Power Point review game to easily review key questions and concepts, improve retention through a competitive challenge designed to be the grand finale of your training program.




Training material samples

 

For random slide samples, Click thumbnails below for larger images.

 

For random workbook samples, Click thumbnails below for larger images.

 

For random trainer guide samples, Click thumbnails below for larger images.


Plus a great bonus!

A Power Point Review game to excite your participants about your training material where they compete to win by answering questions about the training program in a series of fun rounds.

The competitive Power Point game is fully customizable, just change the questions/answers, images, backgrounds...etc. Save as a new file & create 100's of other review games for any training materials or program to always end your training program on a high note.

 

 What do I get exactly?
You receive a zipped file instantly upon purchase that includes the following in MS office format:

[icon name="pencil" size="15" color="#6bab13" ] Trainer Guide (90 Pages).
[icon name="pencil" size="15" color="#6bab13" ] Student workbook (70 Pages).
[icon name="pencil" size="15" color="#6bab13" ] Slide deck (57 slides).
[icon name="pencil" size="15" color="#6bab13" ] Two Bonus retail sales team member assessment forms.- A useful excel sheet for giving subjective and structured feedback to a retail sales person based on the sales process and sales questioning technique introduced in the program.
[icon name="pencil" size="15" color="#6bab13" ] Personality type assessment questionnaire.
[icon name="pencil" size="15" color="#6bab13" ] Bonus activities ( 22 activities ).
[icon name="pencil" size="15" color="#6bab13" ] Training support documents (Training evaluation forms, 5 certificate templates, program outline).
[icon name="pencil" size="15" color="#6bab13" ] Review game.

 

Get it all now!

price tagPrice: $199.95  $179.95Great value courseware and training materials

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You will receive a secure link by email to download your purchase immediately after purchase.


NOW YOU CAN GET THE COMPLETE RETAIL EXCELLENCE COLLECTION ALL THREE PROGRAMS FOR ONE LOW PRICE! 

RETAIL EXCELLENCE SERIES®

 

3 Complete courseware
packages 

Retail excelllence series training package

 

 

 

in

  

One

the retail training package

 

Buy now and download instantly the "Retail Excellence series®" with all 3 program complete training programs (Retail Sales Planning and forecasting + Front line retail selling skills + Passionate retail experts) for one low price of $349.95 (Normally priced at $539.85).

Buy Now, Download Instantly, Get A Bonus
22 games and activities you can use to enrich your trainings.
Useful training forms (Evaluation forms, certificates).
All you need to run a great training program.
A fun, engaging Power Point review game to easily review key questions and concepts, improve retention through a Competitive challenge designed to be the grand finale of your training program.
Competitive Review Game

A Power Point Review game to excite your participants about your training material where they compete to win by answering questions about the training program in a series of fun rounds.

The competitive Power Point game is fully customizable, just change the

questions/answers, images, backgrounds...etc. Save as a new file & create 100's of other review games for any training materials or program to always end your training program on a high note.

Why Buy

Our Training Packages

Great value for a small investment

Great value for a small investment

Receive a package of extensive and well structured training course materials complete with comprehensive trainer guides, delegate workbooks, power point slides, activities and exercises as well as several support documents from evaluation sheets to attendance certificates so you have all you need to run a successful training program.

100% customizable

100% customizable

You can easily customize, personalize and tailor each training course material package to match your training objectives and the training needs of your audience. You even have full rights to brand it with your own brand name. (We only do NOT allow re-sale of our training course material packages)

Standalone modules can easily be added to enliven your training material

Standalone modules can easily be added to enliven your training material

Each training program is logically structured into standalone modules each focusing on a specific topic for ease of customization, addition or incorporation into your own existing course materials

Get new ideas for activities, exercises and games

Get new ideas for activities, exercises and games

Each of our training course material packages includes a plethora of self discovery exercises, activities and games addressing specific key learning points giving you more ideas for activities and interaction to enliven your existing course materials.

Fun, competitive review game to end on a high note

Fun, competitive review game to end on a high note

An exciting and competitive review game (In Power Point) to easily review the content, enhance retention and ensure your participants stay engaged till the very end. (The Power Point game is fully customizable and can be used to create similar review games for other training materials and courses).

Download and get it immediately

Download and get it immediately

All our course material packages are instantly downloaded so you get it immediately after successfully completing your purchase.

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Even if you are delivering training for the first time, our training materials will guide you step by step. Our materials have an easy to follow format and instructions that explains all key points, models, and concepts. We also provide directions for all activities/exercises and debriefing instructions about which key points to stress in each activity/exercise. As a manager, it will be easy for you to take charge of developing your team and deliver the training program yourself or through a professional trainer.

Our tabular formatted Trainer's Guide makes delivery easy. We provide clear directions and suggestions on what to do and what to say with each slide. We also provide a high impact PowerPoint slide deck and a comprehensive Reference Workbook for participants. Trainers who used our courseware and training materials were able to provide accelerated learning solutions that engaged all types of learners. Read some of our testimonials.

We provide niche courseware packages and training materials that are highly effective and interactive. For example, we have courses specific to the retail industry such as retail selling skills and retail sales forecasting and planning and call center specific training like controlling calls, handling angry callers and telephone debt collection. Unlike many other internet sites who have hundreds of ineffective canned packaged courses, our targeted soft skills topics have been very carefully developed targeting specific skills and attitudes using innovative training models and hands-on activities. Most of our training materials and courseware packages have been tried and tested and successfully delivered to professionals from senior managers to frontline employees

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Avoid wasting time researching and developing a training protocol that must be tested and delivered multiple times before you can get a real, tangible measure of its efficacy, and potentially, making an expensive and inefficient mistake.

Select one of our comprehensive, fully inclusive training courses or incorporate our modular courses into your existing materials to enhance your content and enrich delivery using fresh, engaging models and concepts that have been proven to work, time and time again.

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Take the hard work out of delivering training to your employees and ensure the maximum return on your investment!

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