Customer Service Excellence Series®

Get all our customer service packages and receive all five courses 

  

price tagPrice: $899.75  $599.95

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Get all 5 programs for only $599.95 normally priced at $899.75 so you SAVE $299.95

 

Not only a big saving on this deal and a great value for money but whatever your customer service training needs are, you will have them covered. The 5 programs will help you teach the key world class customer service concepts and practice specific best practice techniques in a fun, engaging learning environment packed with games, activities to communicate the key concepts and practice the skills learned. Just read the brief on each of the 5 programs below or click the name of each program to see a detailed outline of topics and samples.

 

The customer service excellence series includes

2 Days training program

Always putting your customer at the center of your business creates a service driven culture. The best and most successful businesses clearly understood this fact. This two day customer service training course will motivate participants to becoming more customer focused and more passionate about delivering outstanding service by understanding the logical and emotional motivations of a customer to buy or continue using a service. participants will learn how to become more flexible communicators who are able to engage better with customers, portray energy, commitment and ownership in each customer interaction.This two day program will energize your staff to deliver world class service that leaves customers with a lasting positive impression.

RANDOM SAMPLES - Vision, Energy & Passion To Serve

Trainers Guide  Trainer's Guide Powerpoint Slide Deck  Powerpoint Slide Deck Student Workbook  Student Workbook

2 Days training program

The best learning experiences occur when you learn specific concepts, then practice them during the training and walk out with a solid technique you can apply the next day on the job. In this training we will do just that. We will learn the concepts, followed up by numerous hands-on practical activities to practice the skills so you walk out with specific best practice customer service techniques that are essential for you as a professional customer service representative to help you do an even better job than you are currently doing.
So, if you want to get even better customer feedback, provide great customer experience and consequently achieve more sales than last year this training program is very much for you. 
 

RANDOM SAMPLES - Pathways to service excellence

Trainers Guide  Trainer's Guide Powerpoint Slide Deck  Powerpoint Slide Deck Student Workbook  Student Workbook

2 Days training program

This fun high energy two day call center customer service excellence program combines the best in corporate training with the best in personal motivation. Throughout the training program agents discover that it’s truly up to them to make a difference and that each agent is directly responsible for the success of the business. The program focuses not only on the people but also on the skill set agents need to connect better with customers and provide an exceptional customer experience through empathy and taking ownership of customer’s issues, using customer centric strategies to solve business challenges promoting customer loyalty and building customer centric bridges.

RANDOM SAMPLES - Find a way to say YES!

Trainers Guide  Trainer's Guide Powerpoint Slide Deck  Powerpoint Slide Deck Student Workbook  Student Workbook

2 Day training program

This two day customer service training program is designed specifically for retail front line sales agents to equip them with the needed customer service excellence foundation to engage better with customers, portray energy and commitment as well as clearly understand how positive phrasing can help to deliver a connection with customers and enhance their personal communication. Delegates will learn how to manage challenging customer interactions and relationships to deliver outstanding service. 

RANDOM SAMPLES - Passionate Retail Experts

Trainers Guide  Trainer's Guide Powerpoint Slide Deck  Powerpoint Slide Deck Student Workbook  Student Workbook

1 Day training program

This workshop was designed to help staff improve collaboration with colleagues and other internal customers as a keystone for improving their performance in today's competitive workplace environment. Using a self-assessment tool, participants discover their dominant communication style and learn how to adapt that style to work more effectively with others. The course will help participants improve their communication skills, make good first impressions, set the right expectations, manage themselves, and build collaboration skills. After attending this workshop, participants will be able to work more effectively with colleagues and team members. 

RANDOM SAMPLES - Setting others up for success

Trainers Guide  Trainer's Guide Powerpoint Slide Deck  Powerpoint Slide Deck Student Workbook  Student Workbook

The Customer Service Excellence Series will teach you or help you teach others to:

[icon name="pencil" size="15" color="#6bab13" ]  Discover the attitude, skills and knowledge needed to be a successful customer service representative.

[icon name="pencil" size="15" color="#6bab13" ]  Explain the importance of measuring & benchmarking service as well as the value of a lost customer.

[icon name="pencil" size="15" color="#6bab13" ]  Realign their thinking about customer complaints and understand the opportunities in each challenging customer situation.

[icon name="pencil" size="15" color="#6bab13" ]  Understand what true customer loyalty is and the importance of their role to ensure a positive customer experience.

[icon name="pencil" size="15" color="#6bab13" ]  Understand how far customer service has evolved and acknowledge the effect of social media.

[icon name="pencil" size="15" color="#6bab13" ]  Identify ways to deal better with the different customer generations.

[icon name="pencil" size="15" color="#6bab13" ]  Practice active listening and customer lifestyle questioning.

[icon name="pencil" size="15" color="#6bab13" ]  Learn useful memory tips and tricks to remember customers names and other details important to them.

[icon name="pencil" size="15" color="#6bab13" ]  Learn a quick technique for handling angry customers.

[icon name="pencil" size="15" color="#6bab13" ]  Identify 10 different best practice customer service techniques that can be used immediately back on the job.

[icon name="pencil" size="15" color="#6bab13" ]  Understand how their role is instrumental in delivering a high performance customer focused environment.

[icon name="pencil" size="15" color="#6bab13" ]  Clearly understand the attitude, skills and knowledge required to be a professional customer care representative.

[icon name="pencil" size="15" color="#6bab13" ]  Link what customers value to what successful retail agents need to be.

[icon name="pencil" size="15" color="#6bab13" ]  Understand the importance of making a great first impression.

[icon name="pencil" size="15" color="#6bab13" ]  Listen, ask questions, and interpret nonverbal messages more effectively.

[icon name="pencil" size="15" color="#6bab13" ]  Set and manage expectations of colleagues and team members..

 

The fully customizable 5 program training package includes:

 FULLY SCRIPTED TRAINER GUIDE:

bullet Best practice theory exploration. 

bullet Facilitator-led group discussions.

bullet Role playing.  

bullet Practice exercises. 

PARTICIPANT REFERENCE WORKBOOK

POWERPOINT SLIDE PRESENTATION

Buy now and download instantly the "Customer Service excellence series®" with all 5 complete training programs:

  • Vision, energy passion to serve – Front-line face to face customer service.
  • Pathways to service excellence -- Front line face to face customer service.
  • Find a way to say … YES! – Front line call center customer service training.
  • Passionate retail experts – Front-line retail customer service training.
  • Setting others up for Success – Internal customer service training program.
 
BUY NOW TO DOWNLOAD INSTANTLY AND GET AN ADDITIONAL BONUS:

bullet 22 games and activities you can use to enrich your trainings.

bullet Useful training forms (Evaluation forms, certificates).

bullet All you need to run a great training program.

 

 

Why is getting the "Customer Series Excellence Series®" a great deal versus buying separate programs?
Vision, Energy & Passion To Serve $179.95
Pathways to service excellence $179.95
Find a way to say … YES! $179.95
Passionate retail experts $179.95
Setting Others Up For Success! $179.95
Total $899.75
Complete Customer Service Excellence Series® $599.95
You Save $299.95

 

Get it all now!

for one low price of $599.95 (Normally priced at $899.75) Great value courseware and training materials
Add to Cart View Cart

Buy Now, Download Instantly, Get A Bonus
22 games and activities you can use to enrich your trainings.
Useful training forms (Evaluation forms, certificates).
All you need to run a great training program.
A fun, engaging Power Point review game to easily review key questions and concepts, improve retention through a Competitive challenge designed to be the grand finale of your training program.
Competitive Review Game

A Power Point Review game to excite your participants about your training material where they compete to win by answering questions about the training program in a series of fun rounds.

The competitive Power Point game is fully customizable, just change the

questions/answers, images, backgrounds...etc. Save as a new file & create 100's of other review games for any training materials or program to always end your training program on a high note.

Why Buy

Our Training Packages

Great value for a small investment

Great value for a small investment

Receive a package of extensive and well structured training course materials complete with comprehensive trainer guides, delegate workbooks, power point slides, activities and exercises as well as several support documents from evaluation sheets to attendance certificates so you have all you need to run a successful training program.

100% customizable

100% customizable

You can easily customize, personalize and tailor each training course material package to match your training objectives and the training needs of your audience. You even have full rights to brand it with your own brand name. (We only do NOT allow re-sale of our training course material packages)

Standalone modules can easily be added to enliven your training material

Standalone modules can easily be added to enliven your training material

Each training program is logically structured into standalone modules each focusing on a specific topic for ease of customization, addition or incorporation into your own existing course materials

Get new ideas for activities, exercises and games

Get new ideas for activities, exercises and games

Each of our training course material packages includes a plethora of self discovery exercises, activities and games addressing specific key learning points giving you more ideas for activities and interaction to enliven your existing course materials.

Fun, competitive review game to end on a high note

Fun, competitive review game to end on a high note

An exciting and competitive review game (In Power Point) to easily review the content, enhance retention and ensure your participants stay engaged till the very end. (The Power Point game is fully customizable and can be used to create similar review games for other training materials and courses).

Download and get it immediately

Download and get it immediately

All our course material packages are instantly downloaded so you get it immediately after successfully completing your purchase.

Deliver Fun, Effective and Professional

Trainings Easily

Even if you are delivering training for the first time, our training materials will guide you step by step. Our materials have an easy to follow format and instructions that explains all key points, models, and concepts. We also provide directions for all activities/exercises and debriefing instructions about which key points to stress in each activity/exercise. As a manager, it will be easy for you to take charge of developing your team and deliver the training program yourself or through a professional trainer.

Our tabular formatted Trainer's Guide makes delivery easy. We provide clear directions and suggestions on what to do and what to say with each slide. We also provide a high impact PowerPoint slide deck and a comprehensive Reference Workbook for participants. Trainers who used our courseware and training materials were able to provide accelerated learning solutions that engaged all types of learners. Read some of our testimonials.

We provide niche courseware packages and training materials that are highly effective and interactive. For example, we have courses specific to the retail industry such as retail selling skills and retail sales forecasting and planning and call center specific training like controlling calls, handling angry callers and telephone debt collection. Unlike many other internet sites who have hundreds of ineffective canned packaged courses, our targeted soft skills topics have been very carefully developed targeting specific skills and attitudes using innovative training models and hands-on activities. Most of our training materials and courseware packages have been tried and tested and successfully delivered to professionals from senior managers to frontline employees

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For

Trainers

Save time and money by delivering an effective training program first time, every time, using our affordable, content-rich training materials that are bespoke designed to ensure smooth delivery, superior understanding, and long-term retention.

Avoid wasting time researching and developing a training protocol that must be tested and delivered multiple times before you can get a real, tangible measure of its efficacy, and potentially, making an expensive and inefficient mistake.

Select one of our comprehensive, fully inclusive training courses or incorporate our modular courses into your existing materials to enhance your content and enrich delivery using fresh, engaging models and concepts that have been proven to work, time and time again.

Keeping your delegates engaged and switched on during learning sessions is one of the core challenges that even professional and experienced trainers commonly face – and our training course materials are specifically designed to encourage interaction and engagement, avoid boredom, and boost trainer confidence to ensure a seamless, slick delivery.

Take the hard work out of delivering training to your employees and ensure the maximum return on your investment!

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For

People Managers

As a leader, developing and supporting your team is of course your top priority – so discover the trainer in you and take charge of your team’s professional development and advancement with our affordable courseware packages and training course materials.

Our carefully structured and highly organized courseware materials allow anyone with basic presentation skills to follow and deliver training content confidently and efficiently, complete with helpful tips and insights provided at key stages along the way to build and maintain momentum and ensure an impactful delivery.

Liven up team meetings, choose and reinforce key learning points and boost your team’s enthusiasm and understanding with our professional training course material packages, and integrate bitesize learning opportunities into huddles and collaborations to stress specific skills and concepts that serve your key development areas.

Take control of your team and help them – and you – to reach your full potential by using our training course materials to deliver seamless workplace learning on-the-go.

Read Our

Testimonials

To find out more about our course material packages , please take a few minutes to read our frequently asked questions or take a look at our testimonials page and read what trainers, consultants, leaders and business professionals who used our training materials said.