Call Center Training

Training materials and complete course package for administrative assistants

ico-spritesDuration: 1 Day

price tagPrice: $199.95  $179.95

It’s no fun being on the receiving end of a frustrated angry shouting caller who just had a bad customer experience and out to get his/her revenge. Read more about Handling Angry & Difficult Callers


Training materials and complete course package for administrative assistants

ico-spritesDuration: 1 Day

price tagPrice: $199.95  $179.95

It’s no fun being on the receiving end of a frustrated angry shouting caller who just had a bad customer experience and out to get his/her revenge. Read more about Call Control


Training materials and complete course package for administrative assistants

ico-spritesDuration: 2 Days

price tagPrice: $199.95  $179.95

This fun high energy two day call center customer excellence program combines the best in corporate training with the best in personal motivation. Read more about Find A Way To Say YES!


Training materials and complete course package for administrative assistants

ico-spritesDuration: 1 Day

price tagPrice: $199.95  $179.95

This one day program is specifically designed for debt collection call center agents and credit department staff who deal with customers with outstanding or overdue debts. Read more about Telephone Debt Collection


CONSIDER GETTING THE COMPLETE Call center EXCELLENCE SERIES

4 Complete courseware packages
 Call center agent training customer care2

 In ONE

Get the full Call Center excellence series and receive all Four courses Handling angry and difficult callers + Find a way to say yes! + Call Control + Successful telephone dept collection for one low price of $449.95